We put at your disposal several channels of contact for support:
Web contact form:On our websiteContactyou will find a link to this site where you can enter a ticket. You will be asked to fill out your name, email and message. Select the subject (general consultation, after-sales, company, supplier, etc.) to get better route. We will respond by email normally inless than 24 working hours(many times in a couple of hours).
Direct email:Write to us atcontacto@extravirgen.storefor any general topic. For specific areas:
Our emails are constantly monitored by people (non-bots), with the warmth you deserve.
WhatsApp:On the site you will see a WhatsApp icon for direct chat. Our number is+56 2 2472 4444. We serve via WhatsApp with Bots and people support from Monday to Friday, 9:30 to 17:30. Outside hours you can leave your consultation and we will respond at the start of the next day. Many customers find this medium comfortable because of its immediacy - do not hesitate to greet!
Telephone:If you have a food emergency, call us at+56 2 2472 4400during office hours. If we do not answer at the moment, leave a voice message and we call back to you.
Social Networks:We also answer doubts about messages on Instagram (@ExtraVirgenStore) and Facebook (/ExtraVirgen.Store).
Remember to provide your order number if your query is about a specific one, so we can help you more agile. And if your experience has been positive, we also love to receive praise or testimonies on these channels! They motivate us to continue improving.
Save our WhatsApp in your contacts right now to keep us on hand. Whatever your communication preference, on ExtraVirgen.Store"We always listen to you,"we serve and receive orders. We are just one click or call away to support and sell you 5 stars.