How are products packaged? Will they come in good condition?
The quality of delivery is as important as the quality of the products themselves. At ExtraVirgen.Store we have a rigorous packaging process:
Boxes and protection:We use resistant corrugated cardboard boxes, suitable for order size. Delicate products (live oil glass bottles, canned teas, etc.) are individually wrapped in air bubbles or padded bags. Then we fill in the empty spaces of the box with damping material (recycled paper sheet,air bagsinflatable or biodegradable starch eco-flow) so that nothing moves in transport.
Fragile labelling:Our boxes carry the tape of"Fragile - Handle carefully"well visible, and labels indicating orientation (e.g. "This face up" if there are liquids). We work with couriers accustomed to transporting food and beverage, which reduces the risk of mismanagement.
Sealing:All boxes are sealed with custom packing tape. Upon receiving, verify that it arrives sealed; if the tape is broken or replaced, let us know before opening.
Conservation of frescoes:If an order includes refrigerated or very sensitive products (e.g. fresh pasta, unpasteurized kombuchas), we add cold bags (ice packs) and thermal insulation. We coordinate to make these shipments as fast as possible (ideally within MRI or express services to regions) so that they can still be fresh. In extreme cases of heat, we could limit the shipping dates so as not to risk quality (we would let you know if it applied).
Internal testing:Before we open our way to a new destination, we usually make test shipments (our team sends boxes itself by simulating conditions) to ensure that packaging resists. We adjust according to feedback. We can proudly say that our oil bottles arrivewholein 99.9% of cases, without spills.
What if something arrives damaged?:Despite all care, if you receive a broken or spilled product, please:
Take photos immediately of the package and damaged product.
Contact usinfo@extravirgen.storeor via WhatsApp by providing photos and your order number.
Solution:We will send you a replacement of the product as soon as possible at no additional cost, or we will issue a refund for the proportional value, as you prefer. We ask for reports of damage within the48 hours receivedthe package so that you can manage insurance with the courier.
But we want that hardly happen: we invest in good packaging because we want the excitement when opening your box to be 100% positive, such as opening a gift 😊.
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