Reclamos y Devoluciones
How can I contact Customer Service (SAC)?
We put at your disposal several channels of contact for support: Web contact form:On our websiteContactyou will find a link to this site where you can enter a ticket. You will be asked to fill out your name, email and message. Select the subject ...
What is ExtraVirgen.Store's return and exchange policy?
Our policy is guided by Chilean consumer protection legislation and a genuine commitment to quality: Voluntary return period:If you just changed your mind or the product wasn't what you expected,we accept returns within 7 days of delivery. This ...
What do I do if a product arrives damaged, defective, missing or incorrect?
If we made a mistake or there was any percance,we will resolve it as soon as possible. Steps to follow: Product damaged in transit:As mentioned in Offices, please contact us within 48 hours by sending photos of the damage. This includes, for example, ...
Popular Articles
How can I track my purchase (tracking)?
Tracking is very simple and gives you peace of mind to know where your gourmet box is going: Shipping notification:As we mention, when we dispose of your order, you will receive an email whose subject is usually "Your Order #1234 has been sent". In ...
Origin of olive trees and main varieties in Chile
Olive trees are native to the Mediterranean region and have been cultivated for thousands of years in countries such as Greece, Italy and Spain. It is believed that olive trees were first cultivated in the eastern Mediterranean, in the region that is ...
Extra virgin olive oil for cooking and frying
Extra virgin olive oil is ideal for cooking due to its flavor, strong aroma and high nutritional quality. It can be used for both low temperature cooking and frying. Additionally, it has a lower smoke point than other oils, so it is best not to heat ...
How to preserve olive oil?
To keep olive oil in good condition and preserve its properties and flavor, it is important to follow some recommendations when storing it: Store it in a cool, dark place, such as a closet or pantry. Light can damage the oil and alter its flavor. Use ...
My oil is cloudy and/or contains solid particles inside. Is it bad?
Olive oil can harden or crystallize in cold conditions, its solidification process begins at 14 degrees Celsius. This is because some oil components, such as esters, solidify at low temperatures. However, this does not affect the quality of the oil ...
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